Shipping & Returns - Fil de Legende Paris

In accordance with Article L.121-20 of the French Consumer Code, you have a period of 14 days from the delivery date of your order to exercise your right of withdrawal for in-stock clothing and accessories, return products that do not suit you, and request a refund without penalty, with the exception of return shipping costs. Any request for return or exchange beyond this period will not be taken into account. It is specified that if the deadline expires on a Saturday, Sunday, or a public holiday or non-working day, it is extended until the next working day.

The right of withdrawal does not apply to any specific orders placed by the Customer and custom-made for them, such as an order for a personalized product or one specially packaged and only available upon specific request from the manufacturer or custom-made at the Customer's request.

To return the product(s), the Customer shall send the Product(s) to the following address:

Fil de Légende - 11 Villa Houssay - 92200 Neuilly-sur-Seine

Prior to any return, the Customer must contact the seller via the "Contact" section or by phone. The Seller will then send the Customer an email detailing the return process, including the return address and recommended shipping method.

This right of withdrawal cannot be exercised if the delivered product is not in perfect condition, meaning: unworn, unwashed, and as delivered by Fil de Légende in its original packaging, which includes:

- the packaging used for transport during delivery. As it is a fragile product, only the original packaging ensures safe transport and equivalent preservation conditions.

- with the exception of elements not essential to this packaging.

In the event of exercising the right of withdrawal, the Customer will be offered an exchange of the product or a refund of the amounts paid. In the case of an exchange, return shipping costs will be borne by the customer, and re-shipment costs for the new product will be borne by the seller up to the initial delivery costs, and beyond that, by the Customer. If the Customer wishes to be reimbursed, this reimbursement will occur within 30 days by crediting the bank account used for the initial payment, to the exclusion of any other means, particularly cash.